Этот семинар для Вас, если Вы: Руководители, сотрудники отделов
This course is specifically for non-native speakers and aims to improve their communication skills – often in stressful situations. Effective listening is taught, as well as methods for bringing a conversation back to the topic at hand. Other issues touched on include cultural awareness, diplomacy, compromise tactics and how to deal with difficult people.
On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. Our ability to exchange ideas with others, understand others’ perspectives, solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others.
The act of communicating involves verbal, nonverbal, and paraverbal components. The verbal component refers to the content of our message‚ the choice and arrangement of our words. The nonverbal component refers to the message we send through our body language. The paraverbal component refers to how we say what we say – the tone, pacing and volume of our voices.
The aim: building the skills of effective business cooperation with foreign partners.
Objectives:
§ To widen the knowledge about the specifics of cross-cultural business cooperation with foreign colleagues and give the tools for its diagnostics and analysis;
§ To demonstrate the techniques how to prevent and overcome cross-cultural barriers with German colleagues;
§ To build the skills of effective business communication with representatives of German and other cultures.
MAIN TOPICS
Content
Methods to achieve objectives
- Greetings
- Rules
- Expectations
Dialogue
Discussion of experience of cross-cultural communication.
Analysis of personal experience, personal faults
1. CROSS-CULTURAL ASPECT OF BUSINESS COOPERATION
“Golden” rules of cross-cultural communication.
Analyses of personal mistakes and setting the tasks.
Mini-lecture.
Case-study «Are we able to understand each other?”
Discussion.
Interactive exercise – how we perceive Germany (group analysis).
2. NATIONAL BUSINESS CULTURE. BUSINESS CULTURES OF GERMANY AND RUSSIA: SIMILARITIES AND DIFFERENCES.
Knowledge of culture is the key competence in international business cooperation. Models of national business cultures. The aspect of space and time in different cultures. The tools to assess national business cultures. How to assess your own culture profile.
Mini-lecture with examples.
Case-study “We and they”.
Situational analysis.
Discussion, conclusions.
Questionnaire, testing: to analyze cross-cultural profile of the group and every member of the group. Recommendations.
Results of testing – for group and personal analysis.
3. INITIATION OF CROSS-CULTURAL BUSINESS CONTACTS WITH GERMAN PARTNERS
Key elements of German and Russian models of building business relations. How to effectively use cross-cultural differences in business cooperation.
Mini-lecture with elements of group discussion
Interactive group work – the table and structure are given to analyze the national specifics to initiate business contacts.
Telephone communication with German partners.
4. BUILDING POSITIVE RELATIONSHIP WITH FOREIGN PARTNERS, ESPECIALLY WITH THE GERMAN ONES
Methods to build positive and favorable relationship with the partner. National and cultural habits: meeting, greeting, giving gifts in Germany and other cultures.
Workshop – how to avoid communication barriers “Peter Nolls and Roberto Coronas want to effectively work together”.
Discussion of outcomes.
Mini-lecture with examples.
5. THE TYPES OF ORGANIZATION STRUCTURE OF GERMANY AND RUSSIA
Types of organization structure. The models of behavior, defined by the types of organization structure.
Mini-lecture with examples.
Case-study “Bermudan triangle» of management communications””.
6. SUCCESSFUL NEGOTIATIONS WITH A FOREIGN PARTNER
Keep smiling in business cultures of different countries.
German national style of communication in general.
How to understand a “face” expression in different countries. The strategies to keep face.
To joke or not to joke? Jokes in German business sphere.
Men and women at the negotiation table.
How to understand the language of gestures and the mimics of a foreign partner.
Business correspondence: business proceedings and и etiquette
Business correspondence with German colleagues.
Templates of some documents. Cliché to use in business correspondence (in English).
Mini-lecture.
Case-study «Why American cadies cannot be on Japanese market?».
Interactive workshop with the table (The analysis of negotiation styles of Germany and Russia).
Management workshop on how to plan the negotiation process with a foreign partner.
Discussion, outcomes, conclusions.
Te comments to the table about the differences in non-verbal communication of different cultures.
7. NATIONAL STYLES OF DECISION-MAKING
National features of decision-making and taking them into account in negotiations.
How to demonstrate the agreement – national peculiarities from culture to culture.
Explicit and implicit styles of decision-making in different cultures.
Styles of decision-making in Germany.
Mini-lecture with examples.
Case-study: How to define the styles of decision-making.
The analysis the situations given.
8. DOING BUSINESS WITH GERMANY.
The outcomes of the whole training session. Observance of basic techniques, layouts, ideas. The final analysis and control.
The analysis of a number of case-studies. Outcomes.
Front-testing of participants with comments – interactive part.
Quiz.
Questions and answers.
Methods:
· Solving team tasks in difficult situations.
· A number of case-studies.
· Individual approach.
· Implicit loyalty program of team members towards organization.
The program is individually designed to meet the unique communication needs and dynamics of the target workgroup.
Подайте заявку, чтобы забронировать место. Подача заявки не накладывает на Вас никаких обязательств по посещению данного мероприятия.
После получения заявки мы свяжемся с Вами в течение одного рабочего дня и предоставим всю необходимую информацию о мероприятии. Оплата обучения производится только после согласования всех вопросов.